Friends and Family Test Results

Poor

because you can never get an appointment when you need one

Very poor

Very good

Was seen to quickly, was professional and self registration on arrival was easy.

N/A

Good

The surgery has improved a lot in its operations as much as it has improved. I’ve still got a few concerns regarding appointments trying to get an appointment is vacuuming more and more difficult specially with the online access.

QuickerAccess to GP‘s other medical staff
Quicker referrals for serious conditions as you’ve probably seen in the media news this week cancer diagnosis as well as other serious conditions in UK it’s terrible way behind other countries in Europe
Reception stuff have improved a lot, but I still think there is work to be done there especially with the older members of our community

Good

Once you see the GP or auto medical professionals, i.e. nurses or diabetic clinic physios et cetera there has been a vast improvement in these areas. GPs are a lot more patient and are a lot more thorough with patients through my experience willingness to help as improved dramatically and that is really good to see. Referrals to the right servicesGot to give credit when it’s due.

Just keep improving can Spinney Hill surgery with an award for excellence?