Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

January 6, 2026 at 9:55 am

Very good

Always get appointments or dr returns call back naver safer for health

No everything is fine i am happy

January 6, 2026 at 11:04 am

Very poor

Takes ages to get an appointment or to speak with some one. People on the phones have no telephone manners

I had an afternoon telephone appointment booked, with no specific time during my working day…. I received a call from the surgery at a random time and then after one ring and before I could answer the caller hung up on me…. I then get a text message that they wasn’t able to contact me.

I then had to ring the surgery and wait 15 mins to speak to some one only to be told I need to book another appointment.

Sort communication out….

January 6, 2026 at 12:27 pm

Good

January 6, 2026 at 12:45 pm

Good

The surgery has improved a lot engaging with patients

Access to services GP sometimes a receptionist they turn away patients that need help specially the elderly patients would like to see an improvement in that area as they cannot do things on the Internet they prefer to do face-to-face and I think there should be a service to cater for people that need face-to-face

January 6, 2026 at 2:31 pm

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