Friends and Family Test Results

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Thinking about our GP practice… Overall, how was your experience of our service?	Please can you tell us why you gave your answer?	Please tell us about anything that we could have…	Date
Good	Apart from one occasion my contact with all the staff has been positive and friendly. The one occasion was my first contact when the individual assumed I was a newly arrived migrant wanting to register at Spinney Hill and asked for ID before checking my application		November 3, 2025 at 1:50 pm
Neither good nor poor	The appointment system need drastic improvement	I was been informed about appoint and when i arrive in GP then on reception they tell me that its a phone appointment. And in other instance my mother in law is above 80 her mobility is very poor they keep sending appointment with no clue why she has been called .	November 3, 2025 at 1:50 pm
Good	It is okay. Could be better. A face to face appointment would be nice & booking an appointment online would be great.	A face to face appointment would be great & booking an online appointment would be nice.	November 3, 2025 at 1:50 pm
Very good			November 3, 2025 at 1:55 pm
Very poor	Can not make a appointment	We are good system in place	November 3, 2025 at 1:57 pm