Friends and Family Test Results

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Thinking about our GP practice… Overall, how was your experience of our service?	Please can you tell us why you gave your answer?	Please tell us about anything that we could have…	Date
Very good	Got everything ok. Helpful staff and Drs. I am satisfied with the service provided.	The online appointment system for account holder patients Should be more better that they can access easily.	September 1, 2025 at 4:55 pm
Very good	I felt the doctor took the time to listen to me.		September 1, 2025 at 4:56 pm
Neither good nor poor	It was hard getting appointments	Giving me an appointment more quickly	September 1, 2025 at 5:04 pm
Neither good nor poor	The surgery is very slow in answering the phone and when you want an appointment and get to speak to the receptionist the appointments are full so you’ve wasted your time in waiting.	You could do better by having extra receptionist to answer the phone at a busy time	September 1, 2025 at 5:06 pm
Poor	Unnecessary use of my time and yours	I received another call to book my Asthma review which was not necessary as I booked an appointment a few days prior to this call. Apparently, you have 2 systems and both systems were not checked prior to calling me. I had to wait 20 mins before my call was answered to enquire the nature of this call.It took up my time and yours. Just giving feedback you requested Thanks Mr Sidat	September 1, 2025 at 5:12 pm