Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

July 3, 2025 at 12:48 pm

Neither good nor poor

It’s been hard to contact you as when calling you, phone keeps ringing but no answer your end even when I am caller number one in the queue. This always happens when calls gets diverted to your St Saviours branch.
One of the staff is very rude as well, but will name next time you ask me for the feedback.

Staff needs to be trained on Customer service and how to communicate with ill patients when they call surgery.
Your record keeping needs updating, especially records of next of keen of patients.

July 3, 2025 at 6:50 pm

Very good

July 3, 2025 at 6:56 pm

Very good

Needs are always acknowledged and appreciated

N/a

July 3, 2025 at 9:13 pm

Good

The staff always try and help me as much as they can

No bad experience with the staff or doctors to suggest anything else

July 4, 2025 at 5:39 am

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