Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Neither good nor poor

Unable to discuss medical problem due to time constraints and felt I was rushed into the discussion.

I feel I should be able to discuss any other problem which could be linked with my original problem and not pushed to make another appointment which in turn compounds the issue.

January 6, 2025 at 11:32 am

Very poor

Dec 28 I did call 8:00 a clock in morning for knee swelling it’s was difficult to walk but receptionist don’t seem happy to talk and doesn’t give appointments I explained everything but receptionist said see can give appointments at pharmacy 😫I don’t need pharmacy appointments I can go myself after that I have no choice to go ANE then waiting 2 hours then send as Merlin waz midnight 2 o’clock after doctor check up doctor said spinneyhill should give you appointment straight away he said this is bad that you explain but they didn’t take seriously then doctors note to my doctor to give appointment and blood test and x-ray appointment as soon as possible then my doctor phone me and he seem nice to me then doctor said receptionist will call you I waited 6 days but no one call then when I call told them my sick note is finished now why don’t you call me they made excuses

Think about if your family members have any grout or swelling problems what would you do

I was not seek for last 7 to 8 months

Should give appointment
Talk nice
Pls do not show attitude seating behind glass wall
Everyone is value
If you can’t handle nicely pls leave job
Always 50 to 60 phone waiting queue why even you call 8:00 o’clock
Attend phone call and give appointment whenever and as soon as possible at least 5 minutes appointment with doctor if you give 5 minutes appointment you can finished 30 in one hour

January 6, 2025 at 12:41 pm

Neither good nor poor

Telephone system very POOR I rang 6 times in last 10 minutes and phone was cut off

January 6, 2025 at 3:27 pm

Good

Staff is help full

Get appointment closes where I leave

January 6, 2025 at 8:20 pm

Very poor

When my family members are ill we cannot get an appontment. 2 occasions we had to attend A@E when you own dictor should have seen.
Very disaapointing experince.
Mr M.jamil

Given appontment next day
Sent us to provider provider
Sent us to day care

January 6, 2025 at 9:34 pm

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