Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

January 3, 2025 at 1:57 pm

Neither good nor poor

When you book 8.10am appointment they don’t take you in on time, I booked this to get to work on time, most staff who answer the phone have no empathy and are rude. The only person who I’ve spoken to who is respectful and empathetic is a person I think her name was gita

Take people in time for appointments especially if it’s the first appointment there should be no reason to delay this, give staff training on telephone manner.

January 3, 2025 at 1:58 pm

Neither good nor poor

January 3, 2025 at 2:08 pm

Very good

January 3, 2025 at 2:15 pm

Very poor

Very poor customer service never get appointment. To reach doctors….last two year finished I trying to book appointment receptionist say full …call tomorrow long queues in phone call when they pick up phone they say fully booked

Everything! You take money from the government and you dont give appointments your just sitting there and receiving money for doing nothing so give people appointments.

January 3, 2025 at 2:20 pm

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