Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

The service of appointment are good

January 3, 2025 at 11:22 am

Neither good nor poor

Because you never get an appointment when you ring,the phone lines are always busy.Even if you are 1in the queue

Answer the phone lines quick and make more appointments available

January 3, 2025 at 11:31 am

Very poor

January 3, 2025 at 11:32 am

Very poor

Never given appointment on the day nothing available especially as a working adult so difficult to get appointment not happy can’t even book appointments online no system

Better phone call system to answer the phone and not get cut off after holding on for 45 minutes, easier ways to make appointment online or by calling and answering the phone alot quick and give patients appointment when needed

January 3, 2025 at 11:37 am

Poor

It’s very hard to get an appointment, firstly we are on hold for a very long time , then when we do get through all the appointments are fully booked

Make holding times shorter sometimes i am on hold for nearly 40 minutes

January 3, 2025 at 11:37 am

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