Summary of past responses
You must include a field id or key in your graph shortcode.Recent responses
| Thinking about our GP practice… Overall, how was your experience of our service? | Please can you tell us why you gave your answer? | Please tell us about anything that we could have… | Date |
|---|---|---|---|
Good | Phone back sevice for appointment in the morning | Get the blood test sevice in Doncaster Rd surgery | January 3, 2025 at 10:43 am |
Good | January 3, 2025 at 10:44 am | ||
Very poor | Never get appointment. Never answered phone | All the receptionist need a professional training. No manner no respect | January 3, 2025 at 10:44 am |
Very poor | Can get appointment with Dr always different dr appointment can nt even see what medication am on | Very poor reputation | January 3, 2025 at 10:45 am |
Poor | The communication is poor and receptionist don’t know what’s on the notes and can be very confusing to speak to as they don’t know why I called back. This has happened to me multiple times and the receptionist openly said she doesn’t know what’s wrong with the system and was asking me for advise. To then have three calls later contradicting each other. First call was to rebook blood test second call said I didn’t need to bc it said on notes I didn’t attend on the 12th December however I had a phone consultation with doctor that day and had a blood test booked on the 31st December. The receptionist then says it’s not on the system and not sure why I need another blood test and then hung up the phone for then another lady called to say I still need to rebook blood test and then said to choose time mentioned 10am she asks if I can 9:50 am that day however when confirmation came through it said 9:55am the communication and organisation skills between staff and patients notes are shocking as a fellow clinician in nhs this isn’t good. On a separate occasion I had called to book an appt and was asked to hold when I was explaining why I called. Thinking she was getting my details up however five minutes later she puts me off hold and repeats the question which in my experience meant she put me on hold to deal with another patient wasting my time and answered when she was free. I had to make a phone call inverted seeing my on patients and didn’t appreciate this at all. | Work on writing up all notes whenever corresponding to patients and staff. Communicate better as staff and if you’re not able to pick up the phone because you need to attend to patients in person then wait until you can instead of wasting our time putting us on hold and making us explain everything over again and again | January 3, 2025 at 10:47 am |