Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Poor

There’s no privacy/confidentiality at this practice. Both patients and staff can be rude. There have been numerous times where I feel my confidentiality has being violated. Either by patients of GP staff. Last time I came (earlier this month) I asked the receptionist working if I can have my notes from the appointment I had. the receptionist prints it off then proceeds to read all of my notes (including the list of my conditions) before handing it over to me.

Ensure confidentiality. There needs to be stricter rules about what staff can and cannot see. And it needs to be hidden away from patients

December 5, 2024 at 7:40 am

Very poor

They are never ready to give appointments regardless of how ill you are

Make sure you cut some slack for people who seek advice and treatment from you

December 5, 2024 at 8:42 am

Very good

December 5, 2024 at 9:21 am

Very poor

Have had issues in the past getting appointments

Have nicer receptionists

December 5, 2024 at 10:18 am

Good

Somehow look into the waiting time to see a doctor or nurse.
Try to stick to the 10 minutes appointment time

December 5, 2024 at 11:07 am

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