Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Neither good nor poor

Thay don’t have appointment every time

August 1, 2024 at 8:55 am

Very poor

August 1, 2024 at 8:56 am

Good

The nurse and receptionist provided good service overall and were professional.

I arrived 10 mins early however the appointments were running late and I was seen 25 mins after my appointment, it would have nice if someone had come to tell me of the delay as I was worried I had been forgotten. I eventually asked the receptionist and she said I am still in the queue.

August 1, 2024 at 8:56 am

Very good

Good service & polite

Quick appointment

August 1, 2024 at 8:57 am

Good

I needed to speak to the doctor as I was going away on the day. Rang at 8am and selected call back. The receptionist was very helpful and the doctor called me in the morning as requested . The doctor was also very professional and dealt with my emergency.

Unfortunately not all receptions are helpful. I totally understand if you call later on in the day appointments are booked up. I am also aware there are some slots available for emergencies but the receptions are not willing to listen.

August 1, 2024 at 8:57 am

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