Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

I Gave this answer because the service I got was very good and the staff were very nice.

Very thing is good and better than before

April 4, 2024 at 11:06 am

Very good

All fine. Staff and clinicians and dictors are very sympathetic and offers very expert and professional service. Practice has all health and safety measures of good standard.

Telephone system should have extra option of any medication or other enquiery related. At present only sick note and appointment options are there. To queue in appointments takes over 40 minutes even if we call right at the opening time of the practice and never can get appointment to see the doctor or speak to the doctor appointment easily. SURELY SOMETHING MAY BE POSSIBLE TO IMPROVE THIS.

April 4, 2024 at 12:36 pm

Good

They provide us with everything and help us find a good cure/solution to our illness

I feel like the GP needs to be more flexible when I comes to assigning appointments. My feet were swollen and I didn’t know what to do, when I went to the GP they couldn’t give me an appointment and we had to go to the A and E instead to go check it out.

April 4, 2024 at 1:26 pm

Very good

Dr and staff very helpful .

Appointment system. Long waiting

April 5, 2024 at 7:04 am

Poor

The practice is still very behind and doesn’t really cater for full time working adults. You can never get appointments with doctors that you trust like dr raj, dr amin etc.

There is a lot of miscommunication the receptionist couldn’t tell me why I needed to speak to the pharmacist and when he called it was about contraception which confused me even more. This is people’s medical lives and more care needs to be taken.

April 5, 2024 at 1:58 pm

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