Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very poor

Can rarely get a appointment. Call the GP exactly at 8am and always in a waiting list queue of 30 plus people. Have ongoing issues for the last 2 years and is still unresolved. On certain occasions have had to contact 111 just to get a appointment.

Appointment system needs to be better to get seen. Maybe over the years the practice has undertook too many patients and not enough doctors available to cater for the demand & need of the patients.

Have been considering moving GP to a smaller one where I can get same day appointments and not be waiting for an hour on the call to just be told there are no more appointments available today.

November 7, 2026 at 6:26 pm

Very good

Efficiency in making a weekend appointment for a blood test. When I got to the appointment, I was seen on time. The whole appointment was over in a matter of minutes.

November 7, 2026 at 8:45 pm

Very poor

No chance of getting a face to face appointment

Try and give advance appointment

November 9, 2026 at 9:49 am

Very poor

Second time your prescription repeat order on your app hasn’t worked.
Was not given any explanations the last time.

Get rid of ordering by app was a lot better when the pharmacy called me to order

November 9, 2026 at 11:33 am

Good

Very difficult to get Appointments. Most of the time i tried it takes more than 30 minutes and finally answered it’s booked. Secondly very difficult to see Dr.of your choices.

Require more improvements on telephone appointment systems with to see choice of Doctors.

November 9, 2026 at 1:13 pm

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