Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

October 7, 2026 at 7:09 am

Very good

The reception area and patients seating area is too close and therefore privacy is not maintained when talking to receptionist.

October 7, 2026 at 7:40 am

Good

Yes9

October 7, 2026 at 8:01 am

Very poor

This practice has now become more of a commercial offering trying to cram in as many patients as possible to maximise profits. The admin staff do not care about patient care and this is apparent in the way the operate and treat patients and relatives. The most recent episode was a request for the doctor to call my parents where the receptionist forgot leading to a serious fatal issue with my father. This is being pursued through legal means and we will not rest until justice is served and there is consequence to the incompetence of the staff at your surgery and to prevent this happening to anyone else.

Train your staff to demonstrate capability and maturity in their duties to ensure that patients are treated with respect, dignity and the care that they deserve

October 7, 2026 at 9:39 am

Good

Was able to self check in and use the lift to floor 1

Nothing

October 7, 2026 at 1:45 pm

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