Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Poor

She ask me to give urine sample again not knowing I have already done that on the phone

More common sense and more in depth training to staff

September 1, 2026 at 9:03 am

Very good

Staff very caring good manners

Telephone service need improvement

September 1, 2026 at 9:04 am

Very good

Amber (who answered call) was very helpful and understanding.

September 1, 2026 at 9:04 am

Very good

September 1, 2026 at 9:09 am

Very poor

I will end up writing a essay which I don’t have the strength to do at the moment but in short doctors not doing what they say they will and the receptionist being adamant to know the reason behind our call

The whole experience from the first call a patient makes to the surgery to the end needs to be looked into and a major overhaul needs to take place,

September 1, 2026 at 9:15 am

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