Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

August 5, 2026 at 9:04 am

Neither good nor poor

It is really hard to get an appointment
The reception staff are fine , the GPS AND OTHER STAFF ARE LOVELY. However telephone /online it’s very very difficult especially if you are the minority who work and cannot spend hours on phone or be able to answer call backs

The appointment system has to improve
It’s not fair on working patients

August 5, 2026 at 9:07 am

Very good

Good staff

August 5, 2026 at 9:08 am

Good

Was a friendly service but the only thing was that I was called in later than my appointment time

August 5, 2026 at 9:08 am

Neither good nor poor

When will online appointments happen, too long waiting times for appts on the phone.

Move forward with technology available and offer training on use for patients

August 5, 2026 at 9:09 am

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