Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Because my doctor always keep up to date i have no.promblem with my doctor

N0

July 13, 2026 at 1:16 pm

Poor

Call queues are really long and every time I call the surgery’s connection is always poor and they sometimes hang up without calling back.

The way the receptionists and those operating calls speak sounds so hostile as well.

It’s inconvenient how patients are expected to call the same day they want an appointment instead of being able to book an appointment for another day.

Reduce call queues.

Have staff sound like they want to work and help.

Allow people to book appointments for the future rather than calling and booking on the same day.

Don’t hang up on patients and not call back.

Improve call experience, I can always hear other staff members speaking in the back and the connection tends to be poor a majority of times.

July 13, 2026 at 2:09 pm

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