Chaperone Policy
There are occasions when patients need to be examined by a clinician which may involve intimate examinations. A chaperone provides a safeguard for patients during such an examination or consultation and protects against verbal, physical, sexual or other abuse for both patient and clinician. A clinician has the right to request a chaperone if they feel it necessary.
Spinney Hill Medical Centre is committed to putting patients at ease wherever possible. If you wish a chaperone to be present during an examination please do not hesitate to ask a clinician or one of our receptionists. It may not be possible for such a person to be provided immediately and you may have to return for the examination to be carried out at a mutually convenient time.
Trust is important in the relationship between clinician and patient and we would at all times, wish you to feel able to ask for a chaperone. It is the policy of Spinney Hill Medical Centre to respect the privacy, dignity, cultural and religious beliefs of our patients.
How you can help us
- Please keep the appointment or cancel it well in advance to allow other people to see us
- Please book urgent appointments for emergencies only
- If you feel you need a longer appointment for your problem, please tell reception at the time of booking the appointment
- If you change your name, address or telephone number please inform us as soon as possible
- Only call the Doctor out of hours if you can’t wait
- For minor ailments and injuries try ‘Urgent Care Centre’ first at Leicester Royal Infirmary, Infirmary Square, Leicester LE1 5WW
- Be polite to the staff as they are just doing their job
- The practice operates a zero tolerance policy any patient that is violent or abusive to any member of staff may risk being removed from the practice list
Your Personal Health Information
We ask you for information and keep it together with details of your care. We may use some of this information to help us to protect the health of the Nation, to help plan the future of the NHS, to train tomorrow’s clinical staff and to carry out research for the benefit of everyone. You have a right of access to your health records. Please ask at the reception for further details. There will be a fee for this.
Everyone working for the NHS has a legal duty to keep information about you confidential.
You can find more information on our Medical Record Information page
Suggestions and Complaints
Your comments and suggestions are welcome to improve the quality of our service. [Is there a post box for these? If so where?]
Friends and Family Test
You can also leave feedback based on your visits and appointments to the medical centre. Please access the Friends and Family Test page.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager Anisah Raidhan who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.